Returns & Refunds
If it doesn't work out, we'll make it right. You have 30 days from delivery to start a return.
What we'll take back
- Unused items in their original packaging.
- Anything that arrived damaged, faulty, or not as described — send us a photo and we'll replace or refund it without asking you to ship anything back.
What we can't take back
- Items returned more than 30 days after delivery.
- Items damaged through use rather than in transit.
How to start a return
Email kay02ibr@gmail.com with your order number, and a photo if the item is faulty. We reply within 2 business days with instructions. Please don't send anything back before you hear from us — returns without instructions can go missing.
Who pays return shipping
If the item is faulty, damaged, or we sent the wrong thing, we do. If you've simply changed your mind, you do — and we'll tell you what it costs before you commit to anything.
Getting your money back
Once your return arrives and we've checked it, we refund to your original payment method within 5 business days. Your bank may take another 3–10 days to display it. Original shipping charges aren't refunded unless the item was faulty.
Cancelling an order
You can cancel for a full refund any time before your order ships — usually a window of about 24 hours. Email us as soon as you know.