Contact
Get in touch
A real person reads every email and replies within 2 business days. Usually faster.
What to include
If it's about an order, send us your order number — it's in your confirmation email and starts with a #. If something arrived damaged, attach a photo and we'll sort it out without asking you to post anything back.
Before you email, these might answer it faster
- Where's my order? — tracking timelines and what the quiet periods mean
- Shipping & Delivery — how long things take and the Christmas cut-off date
- Returns & Refunds — the 30-day policy and who pays return postage
- FAQ — how the product works and where people put it
Business details
Oops.Santa is operated from Dubai, United Arab Emirates.